Pain point 01
Shopify + Square = two product databases.
Updates have to be made in both places. Customer history doesn't cross. Loyalty earned in-store doesn't apply online.
Online Sales
A storefront that shares everything with your POS.
Same product catalog, same customer database, same loyalty program, same inventory ledger. Add delivery via DoorDash Drive or Uber Direct from the same checkout workflow — fewer separate order queues to maintain.
The problem
What this industry actually struggles with.
Pain point 02
Delivery integrations are a per-vendor tax.
DoorDash Drive needs one integration. Uber Direct needs another. Grubhub needs a third. Each one charges a per-order fee on top of the courier markup.
Pain point 03
Tracking pages live somewhere else.
Customer gets an email from your store, then a different email from DoorDash, then has to track the driver in a third app. Brand experience evaporates.
The platform
What Commerce OS gives you for this industry.
Every feature below ships with every plan. No add-on per-vertical SKU, no separate license, no integration tax.
- Public storefront at storefront.your-domain.com with custom branding
- Cart + checkout flow + Stripe Checkout (no Commerce OS payment-processing markup)
- DoorDash Drive + Uber Direct delivery (same checkout, both providers)
- Order tracking page (live status, courier name, ETA, all branded)
- Same product catalog + customer database + loyalty as your POS
- Single inbox for online orders alongside in-store sales — no separate online-orders queue to babysit
“We're collecting real merchant testimonials during pilot. We'd rather earn the quote than fabricate it.”
vs. the competition
How Commerce OS compares.
Industry-specific capabilities side-by-side with the category leaders. Notes describe the structure of each gap, not point-in-time pricing.
| Capability | Commerce OS | Toast | Square | Lightspeed |
|---|---|---|---|---|
| Storefront on same product catalog as POS | ✓ | ▲Toast Online Ordering (delivery-shaped only) | ▲Square Online (separate sync) | ▲Lightspeed eCom (separate product) |
| DoorDash Drive + Uber Direct from one checkout workflow | ✓Same checkout workflow | ▲DoorDash only | ▲Square + DoorDash partnership | — |
| Branded order-tracking page | ✓ | ▲DoorDash-hosted tracking | ▲Provider-hosted tracking | — |
| Online orders share the same inbox as in-store | ✓One unified order queue | ✓ | ▲Separate online-orders dashboard | ▲Online orders queue separately |
Storefront on same product catalog as POS
- Commerce OS
- ✓Included
- Toast
- ▲Toast Online Ordering (delivery-shaped only)
- Square
- ▲Square Online (separate sync)
- Lightspeed
- ▲Lightspeed eCom (separate product)
DoorDash Drive + Uber Direct from one checkout workflow
- Commerce OS
- ✓Same checkout workflow
- Toast
- ▲DoorDash only
- Square
- ▲Square + DoorDash partnership
- Lightspeed
- —Not offered
Branded order-tracking page
- Commerce OS
- ✓Included
- Toast
- ▲DoorDash-hosted tracking
- Square
- ▲Provider-hosted tracking
- Lightspeed
- —Not offered
Online orders share the same inbox as in-store
- Commerce OS
- ✓One unified order queue
- Toast
- ✓Included
- Square
- ▲Separate online-orders dashboard
- Lightspeed
- ▲Online orders queue separately
Comparison reflects publicly-documented capabilities as of May 2026. Vendor pricing + add-on names change frequently — we describe the structural gap rather than dollar figures so the comparison stays honest as competitors evolve. Have a spec correction? Tell us.
Online sales without the second platform.
Talk to our team about a pilot. We'll set up your storefront subdomain + connect Stripe + walk through delivery-provider activation.